Frequently Asked Questions

Here are the answers to the Frequently Asked Questions from our customers. If your query is not among them or you still have any doubts, please contact our Customer Service through our toll-free number 900 70 90 70 or email

Is it safe to buy at COVAP?

Of course. At COVAP's online store, you can make your purchase with total security as all the data is transferred by encrypted SSL. This protocol guarantees that any payment transactions made and information provided cannot be accessed by third parties, thus ensuring maximum security.

Where can I make an online purchase from?

Germany, Andorra, Austria, Belgium, Spain, France, Italy, Luxembourg, Mónaco, Holland, Portugal, United Kingdom

When will I receive my order?

The estimated time for orders depends on the geographical area:

  • Mainland Spain and Portugal: 3 to 5 working days.
  • Balearic Islands: 3 to 5 working days.
  • Canary Islands: 3 to 5 working days.
  • France: 4 to 6 working days.
  • Germany, Austria, Belgium, Holland, Italy, Luxembourg, Monaco, United Kingdom: 6 to 8 working days.

Which payment method can I use?

Credit card (VISA and Mastercard) through the payment gateway of BBVA, through the operator RedSys.

Do you replenish items marked as “out of stock”?

Yes, our team will try to restock them as soon as possible. If you want to be the first to know when a product is back in stock, you only need to click the box and register your email address. We will email you as soon as the product is back in stock.

Can I return my order?

Yes, you can return your order. To access all the information, please visit our section shippments and returns

What should I do if I receive a defective or incorrect item?

In the unlikely event that you receive a defective or incorrect item, please contact our customer service department.

Do I have to pay anything for my return?

When a return is made for reasons of quality, COVAP customers do not pay shipping costs for the return. However, certain conditions apply to shipments and returns.

How will I receive my refund?

Once the return is approved you will receive a communication of the reception of the withdrawal exercised and the money will be refunded at the latest 14 days after this communication.

Can I customize or dedicate my order by adding a thank you or congratulatory card?

Yes, once you have chosen the items in the second step 'Personal information and Shipment', you will then be able to customize a note for the recipient in the section 'Order shipment and customization'.