Purchase conditions

The following General Conditions of Sale ("GCS"), together with the General Conditions for access, browsing and use ("GC") of the domain www.covap.es ("Site"), the Legal Notices and special conditions appearing on various pages of the Site contain information prior to contracting, entering into or amending conditions of sale and purchase and any other rights and obligations arising out of contractual dealings between GANADERA DEL VALLE DE LOS PEDROCHES SCA ("COVAP"), whose registered office is at Calle Mayor 56 – 14400 Pozoblanco (Córdoba), with VAT (NIF) No. F14014245, and Users acquiring the products, special offers and services ("products") offered on the Site.

The fact that COVAP may not from time to time not resort to any of these Conditions shall not be construed nor shall it be equivalent to any waiver of resorting to them in the future or in the past.


These GCS regulate the acquisition from COVAP of products offered or provided via the Site to Users of the Site who have previously registered by completing the corresponding form and have given their full consent and acceptance, without reservation, to all the GCS published by COVAP at the time when the User visits the Site. The User should read the GCS in full whenever accessing products marketed by COVAP. Such access is also regulated by any notices, notifications, rules of use and instructions given to the User by COVAP on each of the pages on the Site under the domain www.covap.es, which complement the provisions of these GCS. The GCS in effect at the time when each order is placed shall be applicable to all the information on the Site and all the products marketed via the Site.

2.Providers of goods on sale or services

Calle Mayor, 56
14400 Pozoblanco, Córdoba
NIF (VAT No.) F14014245
Internet domain: www.covap.es
Contact email address: tiendaonline@covap.es


Any product sales and services offered or provided by COVAP via the Site are intended solely and exclusively for natural persons of full legal age or bodies corporate considered as consumers or end users under the revised text of the General Consumers and Users (Protection) Act and supplementary provisions approved by Royal Legislative Decree 1/2007, of 16 November, and the products and services offered or provided may not, in consequence thereof be acquired by purchasers including but not limited to supermarkets, hypermarkets, wholesalers, distributors, intermediaries or other professionals in the sector of foodstuffs and other products sold by COVAP. If quantities of products greater than those for normal household consumption are requested, COVAP reserves the right to confirm to the consumer or end user the maximum quantity that can be supplied and the date time and place of delivery. Under the applicable legislation, the sale or service of alcoholic beverage to persons under 18 years of age via the Site is prohibited. No alcoholic beverages shall be delivered after 10:00 p.m.

4.Access, rectification, cancellation and opposition rights

The term "User/Purchaser" refers to any internet user who accesses the Site, completes any required data requested and makes a purchase of products by following the relevant instructions on the Site, having previously consented to and fully accepted these GCS, the GC for the use and acceptance of the Site, any special conditions of sale appearing on the various pages of the Site and any information contained via "LEGAL NOTICE" and "PRIVACY POLICY" links, and confirming the order by clicking on "Confirm my order".

5.Cookies Policy

For further information about cookies, please, refer to section Cookies policy

6.User and password
  • Una vez introducidos todos los productos en el carrito, el Usuario deberá pulsar el botón "CONFIRMAR COMPRA" debiendo registrarse en el sitio Web cumplimentando, al menos, todos los datos necesarios que figuran marcados con (*) en el correspondiente formulario y haya prestado su consentimiento y aceptación plena, sin reserva alguna, a todas y cada una de las CGV publicadas por "COVAP" en cada momento en que el Usuario-Comprador realice un pedido.
  • La dirección de e-mail / nombre de usuario y la "Contraseña" facilitados por el Usuario son los elementos identificadores y habilitadores de carácter personal e intransferible para poder realizar un pedido y la introducción de dichos datos en el sitio Web permiten acceder y efectuar compras de los productos ofertados. La dirección de e-mail y la "Contraseña" tienen valor probatorio de la identidad del Usuario-Comprador y le obligan en cualquier pedido realizado por ese medio.
  • El Usuario-Comprador deberá introducir dirección de e-mail / nombre de usuario, procediendo el programa informático a efectuar un registro único para cada Comprador. En caso de olvido por el Usuario-Comprador de su "Contraseña" deberá pulsar en el apartado "Recordar contraseña" y la web le solicitará que introduzca su dirección de correo electrónico y le enviará un mensaje por e-mail con una contraseña nueva.
  • El Usuario manifiesta ser consciente, y acepta voluntariamente, que el uso del sitio Web tiene lugar, en todo caso, bajo su única y exclusiva responsabilidad, siendo responsable exclusivo de la utilización, protección y custodia de los datos que haya introducido como la dirección de e-mail y contraseña asumiendo la responsabilidad por los daños y perjuicios que pudieran derivarse de un uso indebido de los mismos, quedando "COVAP" exonerada de toda responsabilidad por el uso indebido que por terceros no autorizados pudiera hacerse de dicho "NIF/NIE" y "Contraseña".
  • El Usuario deberá informar sin demora a "COVAP" cuando tenga sospechas o conocimiento de una vulneración de la seguridad de cualquiera de las informaciones almacenadas en el sitio Web o de la utilización, sin permiso para ello, de sus datos de acceso, su pérdida o robo, así como cualquier riesgo de acceso la dirección de e-mail y Contraseña por un tercero, en cuyo caso "COVAP" procederá a su anulación.
7.Information data sheets and photographs illustrating products

The presentation of the products offered on the Site, together with their characteristics and price will appear on the various pages that make up the Site, does not itself constitute a sale offer from a contractual point of view. Sales shall only be considered to be made upon confirmation of the order by COVAP. Product offers made by COVAP shall be valid for the period stated on the Site or otherwise for as long as they are accessible on the Site by consumers or end users. COVAP reserves the right from time to time to cease access to any product or without prior warning end any of its offers, and also to decide from time to time which of it products are to be offered via the Site, extending its range with new products, in respect of which, unless provided otherwise, the provisions of the GCS in effect at the time of their inclusion shall apply. Any photographs illustrating products are intended solely to serve as a guide and do not form part of the contract, and COVAP shall not be liable for any errors that such illustrations may contain. COVAP accepts no liability for any variation in weight that any products may present, provided that such variations are within the margins established under Royal Decree 723/1988, as published in the BOE (Spanish State Gazette) on 8 July, not for any withdrawal of products by the relevant authorities or by their manufacturers, in which case such withdrawal shall not affect the validity of the sale made. For information on any article the User should find it on the Site and click on the photograph or name to access the corresponding details. Any special offers shall be duly indicated on the relevant page. The Site shall provide information on the characteristics and details of each product.

8.Order. Operating mode

The formalities necessary for placing an order are as described in these GCS, in the GC for the use and acceptance of the Site and Legal Notices, and any specific conditions that may appear while browsing the pages of the Site, which formalities the User declares to be known and accepted as necessary in order to make a purchase of products offered by COVAP. In order to place an order the User must be at least eighteen (18) years old and previously have registered in the system by clicking on the ""MY ACCOUNT"" area. In order to make purchases via the Site the User shall complete the details contained on the ""Create your account"" form, completing at least all the required fields marked as such with an asterisk (*), in accordance with the information contained at the link ""LEGAL NOTICE"" and ""PRIVACY POLICY"". Any changes or corrections to the details provided by Users during browsing shall be made following the instructions given on the Site Registering the order: The Purchaser is solely liable for the information provided on the order form contained in the ""My basket"" area. COVAP shall accept no liability for the impossibility of delivering products in the case of any error in the details provided on such order or in the Purchaser's name, ID number, payment method, etc. Under such circumstances, the Purchaser shall continue to be liable for payment of the order. On each order the products acquired can be reviewed and shall be confirmed by the Purchaser by means of the ""Confirm order"" button. Upon such confirmation the order is firm and final and shall be registered automatically. Automatic registration of the order is considered to be valid proof of its nature, content and date. Any order confirmation implies acceptance of the prices, descriptions of the products offered and confirmation of having read and irrevocably accepted all these GCS, the GC of the Site and Legal Notices and, as the case may be, any special conditions and information content contained at the "LEGAL NOTICE" link.

Product offers made are valid subject to availability. COVAP shall inform the User/Purchaser as promptly as possible of any stock issues that might affect any product ordered, in which case any product not delivered shall not be billed. Most of the products in the range offered are available at COVAP's stores, although COVAP reserves the right to alter the product range depending on any supply difficulties that may arise. The User/Purchaser shall select the desired products by adding them to the "Cart". After selecting the relevant products and reviewing the "Cart" to ensure that the items listed are correct, Users shall confirm the order by providing their personal details, postal address and payment method.

  • Confirming the order. Invoice: After the products in the "Cart" have been checked and the order confirmed, COVAP shall send confirmation of the order to the User/Purchaser at the email address entered on the registration form, together with the invoice, whereupon the sale shall be considered to be closed and the contract entered into. If the order is not collected by the User/Purchaser, the order shall be deleted within 24 hours following the date and time selected for collection by the User/Purchaser.
  • "COVAP" reserves the right not to confirm orders for any reason related to the supply of products, issues regarding the details received for the order (e.g., incorrect, inconsistent or illegible data, etc.), or orders placed in an abnormal manner or if there is reasonable doubt as to the delivery to be made. In such cases, COVAP shall attempt to inform the User/Purchaser. COVAP also reserves the right not to confirm any order from a User/Purchaser with whom any kind of dispute is in progress, notwithstanding its cause.
  • Proof: Acceptance of the order by COVAP and any information on any order made under the ID number shall be stored and kept on file by COVAP to be used as evidence in the event of any dispute with the User/Purchaser. Such information shall be considered as valid evidence in the case of any litigation between the parties and shall be preserved by COVAP for the legally established period.

In all cases, the online supply of the card number for payment and final validation of the order shall be considered as valid evidence of the completeness of such order, enabling payment of the sums owed for the order for the articles requested to be demanded. Such validation shall constitute specific full acceptance of all operations performed on the Site.

9.Geographical coverage and product deliveries
  • Cobertura geográfica: Nuestros productos podrán ser enviados a todo el territorio español, Portugal, Alemania, Andorra, Austria, Bélgica, Francia, Holanda, Italia, Luxemburgo, Mónaco y Reino Unido.
  • Horario para realizar pedidos: El Usuario-Comprador puede realizar sus pedidos durante las 24 horas del día los 365 días del año desde cualquier ordenador que tenga acceso a Internet y cumpla con los requisitos técnicos especificados.
  • Entrega de los productos: La entrega al Usuario-Consumidor de los productos adquiridos a través del sitio Web (así como los servicios postventa que, en su caso, se tuvieran que prestar) se realizará en el domicilio que haya indicado al realizar la compra o bien en alguna de nuestras tiendas, según lo haya solicitado el cliente .
  • Los pedidos se procesan en 24-48 horas laborables, excepto los pedidos con artículos deshuesados y piezas cortadas a cuchillo que tienen hasta 7 días de preparación.
  • Los clientes que soliciten un envío urgente de su pedido, con entrega al día siguiente antes de las 14:00 horas, debe finalizar su pedido el día anterior antes 14:00 horas. Sólo en días laborables, exceptuando los viernes, donde se deberá seleccionar la opción 'Entrega en Sábado' (Disponible a partir de Navidad 2017).

If for reasons of availability COVAP is unable to deliver the complete order confirmed, delivery shall proceed without such missing products, attempting to inform the Purchaser of the situation as promptly as possible. Simple recorded receipt of the order by any person other than the User/Purchaser who placed it implies specific authorisation by the latter to receive the order placed. Both the User/Purchaser and any such third party as may have received the order specifically undertake to receive it, accrediting and providing their identity details for the purpose of recording due receipt, by means of their username and password or any legally valid identity documents, and, if necessary, the ID number of the order.

The order shall be considered to have been duly delivered upon its delivery to the receiver and the signing by the receiver of the corresponding delivery advice note to acknowledge receipt of the number of products indicated on the advice note. The receiver is responsible for verifying the condition of the goods upon their receipt and reporting any anomalies on the delivery advice note. If the receiver finds any product to be missing or in poor condition, this shall be reported to the personnel or promptly to the Customer Service Department indicated on the purchase receipt. The risk of loss of or damage to products shall be transferred to the addressee of the order when it is made available by COVAP at the delivery site, and the addressee shall report any faults in the quantity or quality of the products delivered within seven days following their delivery, subsequent to which they shall be deemed to have been accepted by the User/Purchaser.

Please consult the delivery deadlines and rates published on this Site.


Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us "SCA GANADERA DEL VALLE DE LOS PEDROCHES, Calle Mayor 56, 14400 Pozoblanco, Córdoba. Teléfono: +34 957 77 38 88, tiendaonline@covap.es" of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

The right to cancel does not apply to the following kind of contracts:

  1. Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
  2. Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
  3. Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  4. Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
  5. Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
  6. Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You are solely liable for any decrease in the value of the goods resulting from any handling other than that necessary to determine the nature, characteristics and condition of the goods.

Cancellation form pattern

  • To the attention of SCA Ganadera del Valle de Los Pedroches. COVAP Online Store. Ctra. Industrial Dehesa Boyal, km 1,1, 14400 Pozoblanco, Córdoba
  • I/We hereby inform you (*) that I/we withdraw from my/our (*) contract for the sale of the following item/provision of the following service(*)
  • Ordered/received on (*)
  • Name(s) of consumer(s) and user(s)
  • Address of consumer(s) and user(s)
  • Signature of consumer(s) and user(s) (only if this form is submitted as a hard copy)
  • Date
  • (*) Delete or state as appropriate

The prices of the products stated on the Site are expressed in euros and include VAT for Mainland Spain and the Balearic Islands and any other applicable tax, and are as stated, except in the case of typographical error, in the description corresponding to each product shown on the Site on the date when the order was placed.

When the price of products is determined by the weight, either the price per kilogram or the price of the packaged product shall be stated, in which case the final price appearing on the purchase receipt will depend on the actual weight. The purchase price may not coincide with the sum cited on the order if the delivery includes products of variable weight. COVAP accepts no liability for any variation in weight that any products may present, provided that such variations are within the margins established under Royal Decree 723/1988, as published in the BOE (Spanish State Gazette) on 8 July, nor for any withdrawal of products by the relevant authorities, in which case such withdrawal shall not affect the validity of the sale made.

The price stated on the delivery advice note for the order is the full and final retail price and includes the following items broken down on the advice note: the price of the product, VAT, and shipping costs.

COVAP reserves the right to vary and alter prices and characteristics appearing in product descriptions.

Special offers on products on sale on the Site shall be shown under the "Special Offers" tab or indicated in the product description and unless stated otherwise shall be valid for as long as they are visible on the Site.

12.Payment method

COVAP makes three payment methods available to customers, any one of which may be chosen when placing an order.

  • Credit card (VISA and Mastercard), via the BBVA payment gateway, or via the operator RedSys
13.Cancelling an order

COVAP allows any order to be cancelled provided that it has not already been shipped to the customer. In such cases, customers should use the means provided by COVAP for the return of orders or articles.


La garantía de los productos adquiridos en el sitio Web es la que facilita el propio fabricante de los mismos y su validez comienza desde la fecha de emisión de la correspondiente factura o ticket de compra. En consecuencia COVAP no asume ninguna otra garantía adicional que no haya sido reflejada en este documento, ya sea implícita o explícita. De forma específica, COVAP rechaza cualquier tipo de garantía de comercialización implícita o adecuación para un determinado uso, así como cualquier responsabilidad por daños indirectos.

15.Force majeure

Neither of the parties shall be liable for a breach of these GCS if such breach is the result of standard causes of force majeure as recognised by the courts and, in particular, if the performance of this contract is impeded, limited or altered owing to fire, explosion, transfer network failure, impossibility of supply, collapse of facilities, epidemic, earthquake, flood, accident, frost, snow, power failure, system or transport breakdowns, war, seizure, law, order, demand or governmental requirement, strike action, boycott or any such circumstance as may mean that performance of the supply or delivery is not financially viable. Under such circumstance, the party affected by force majeure shall immediately give notice to the other party and make every effort to meet its undertakings. If the force majeure event lasts for more than 30 days, the contract may be validly terminated at the request of either of the parties, with neither party having any entitlement to compensation.

16.Termination clause

In the case of non-payment by the User/Purchaser, COVAP is specifically empowered validly and immediately to suspend its data for access to the Site.

17.Customer service

Please send any queries or suggestions by email to tiendaonline@covap.es or by calling the customer-service telephone number indicated on the Site.

18.Full and final agreement

These GCS, GC for access to and use of the Site, Legal Notices, any special conditions of sale appearing on the various pages of the Site and the information contained via the "LEGAL NOTICE" links contained on the Site at www.covap.es constitute the full agreement between the parties in respect of the orders placed. If any condition is missing, the relevant Spanish legislation shall prevail. If any of these GCS, GC for access to and use of the Site, Legal Warnings, any special conditions of sale appearing on the various pages of the Site and any information contained via the "LEGAL WARNING" links are declared null and void by any legislation, regulation or final court decision, the remaining clauses shall be unaffected.

19.Applicable law

To settle any disputes that may arise between the parties concerning the performance, compliance or construction of the full Agreement in respect of orders placed via the Site at www.covap.es, the relevant Spanish legislation shall apply.