Orders placed on weekdays before 2:00 p.m. will be shipped the same day. Orders completed after 4:00 p.m. will be processed the next business day. Affecting the commitment of delivery.
Orders placed during local or state holidays will be served the next business day. The holidays foreseen in the first semester of 2018 are: February 5 (local), February 28 (regional); March 29 and 30 (national); May 11 (local).
The courier service is responsible for the products during the transport. Please open the package delivered at the time of receipt. If you notice a defect, make the claim to the dealer by leaving it in writing on the receipt document to sign. On large orders that can not be verified instantly the condition of the material should be reflected "pending review" in case there would later be a defect. In these cases, you must notify us immediately.
At COVAP we want your shopping experience to be perfect from the time you choose your products until you enjoy them at home with your own, and for this reason we have taken care of the shipping and delivery process of our products to the maximum, choosing the best logistics companies and market transportation. MRW and SEUR are the main agencies we use today. We seek the safest and most economical way for each product.
Shipping costs are subject to the seasonality, type, weight and volume of the shipment. All these expenses are established by the selected transport company and in any case they are informed to the buyer before the formalization of the order. SCA Ganadera Valle de los Pedroches (COVAP) is not responsible for additional expenses or returns as a result of special taxes at destination, customs or similar. Even so, we worry about each of the shipments that we make, so that they do not suffer delay or other taxes not foreseen.
The return guarantee of the COVAP online shop ensures that, in the event of having to return any product due to a defect or poor condition, you can receive another similar product in its place completely free of charge, or the refund of the amount paid.
For all information and legislation on returns and the right of withdrawal, please visit the Purchase General Conditions